Your Pro Dog Trainer, LLC (referred to as “Your Pro Dog Trainer”) will endeavor to create as safe an environment as possible for the training of my (referred to as the “Customer”) dog and will offer only sound, safe, and responsible training and training instructions. However, to the extent that Your Pro Dog Trainer is insured for any unintentional or negligent errors, omissions, or incorrect assertions, Your Pro Dog Trainer will be responsible for any such acts or omissions, but only to the extent of such insurance. The Customer have been told by Your Pro Dog Trainer and understand the inherent risks of owning a dog, including but not limited to the risk of dog bites to the Customer or others, and consequently the Customer is and will remain responsible for the actions of the Customer’s dog at all times, and the Customer will hereby agree to indemnify and hold harmless Your Pro Dog Trainer of any and all claims of injury, expense, costs, or damages caused by my dog. The Customer understands that the recommendation of any other product or service by Your Pro Dog Trainer is not a guarantee of satisfaction with that product or service. The Customer also understands that dogs/puppies not yet vaccinated or fully vaccinated are at higher risk for certain diseases, and that although Your Pro Dog Trainer will always consider the risk of disease during training, the Customer hereby agrees to indemnify and hold harmless Your Pro Dog Trainer of any and all claims regarding my dog’s health.
The Customer further understands and agrees that any behavior or health problems that develop with the their dog(s) while at Your Pro Dog Trainer will be handled and treated as deemed best by the staff, in their sole discretion. The Customer expressly agrees to assume full financial responsibility for any and all expenses arising or relating thereto.
If the Customer’s dog(s) become ill or injured, Your Pro Dog Trainer will attempt to notify the Customer, or the Emergency Contact, with the phone numbers that were provided by the Customer. If we cannot reach the Customer or Emergency Contact, Your Pro Dog Trainer, at its sole discretion, may engage the services of a veterinarian and/or administer medicine or give other requisite attention to the Customer’s dog(s) and the expense thereof shall be paid for by the Customer.
**We highly recommend pet insurance for all pet owners**
The Customer further understands and agrees that neither Your Pro Dog Trainer nor any of its staff will be liable for any illness, injury or death of the Customer’s dog(s) provided that reasonable care and precautions are followed. The Customer hereby releases all of them of any liability of any kind arising from or as a result of the Customer’s dog(s) participating in training at Your Pro Dog Trainer.
The Customer authorizes Your Pro Dog Trainer to transport/take my dog into public spaces during his/her sessions for the purpose of training the Customer’s dog.
a) Board & Train: Your Pro Dog Trainer takes the health and welfare of all Customer dogs seriously. As such, Your Pro Dog Trainer requires a negative fecal test (performed within 30 days) be returned for all Customer dogs staying in our board and train program. If negative fecal result are not provided upon check-in then Your Pro Dog Trainer will administer an appropriate preventative to treat the potential of parasites/worms (e.g. coccidia, giardia, etc.) and will charge the Customer and a service fee of $50.00.
Payment Policy: PAYMENT IS REQUIRED IN FULL PRIOR TO ANY SERVICES BEING PERFORMED
a) Board & Train: Once board and train is booked, it is non-cancellable and non-refundable. The Customer’s dog becomes a priority and therefore Your Pro Dog Trainer schedules fewer clients on a daily basis to make sure the Customer’s dog gets plenty of training time.
b) Private Training: Your Pro Dog Trainer kindly requests at least 48 hours of notice of cancellation. If the Customer cancels within 48 hours you will be charged a $50 cancellation fee (exceptions will be made at the discretion of the assigned trainer).
c) Day Care: Your Pro Dog Trainer kindly requests at least 24 hours of notice of cancellation. Our Day Care fee is a flat service fee for up to 10 hours. Should the Customer use less than 10 hours of this service then the Customer will still be responsible for the whole Day Care service fee; no refund or credit will be issued for consuming lesser time.
d) Pre-paid Packages: Pre-paid packages are considered promotional items that are discounted for a pre-paid number of visits rather than cash value or credit. Pre-paid package sales are considered final, non-refundable and non-cancellable, once purchased. Prepaid packages hold no cash value and are good only for a number of visits or sessions of the package and expire after the expiration date printed on the receipt.
e) 3rd Party Classes/Events: From time to time Your Pro Dog Trainer will coordinate classes that may be performed by outside, 3rd Parties. During such classes/events, Your Pro Dog Trainer only acts to provide facilities for the 3rd parties to perform their on-site training. The Customer further understands and agrees that neither Your Pro Dog Trainer nor any of its staff will be liable for any illness, injury, or death of the Customer’s dog(s) during such 3rd Party Classes/Events. The Customer hereby releases Your Pro Dog Trainer of any liability of any kind arising from or as a result of the Customer’s dog(s) participating in such 3rd Party Classes/Events.
Photo/Video Release: I hereby assign and grant to Your Pro Dog Trainer Training the right and permission to use, reproduce, distribute, and publish the photograph(s), film(s), videotape(s), audio and video recording(s), electronic representation(s) and/or sound recording(s) made of me and/or my dog(s) at any time during the training and/or boarding of my dog(s) by Your Pro Dog Trainer Training, and I hereby release Your Pro Dog Trainer Training from any and all liability resulting from such use, reproduction, distribution, and publication.
I understand that if I fail to comply with the recommendations provided by Your Pro Dog Trainer, and if, in the judgment of Your Pro Dog Trainer, my pet poses a risk to any human or other animal, then Your Pro Dog Trainer has sole discretion to provide a copy of our behavior report to any animal control, public safety, or other agency of jurisdiction, or as required by law.
Owner Commitment: Your Pro Dog Trainer is committed to helping dogs and their owners through passing along science-based training techniques and principles. These techniques require commitment and consistency from all members of the family in order for the dog to be successful. Training is a full-time commitment for the entire course of a dog’s life. As the owner, I understand that my involvement and commitment to this process is critical to the success of any training sessions that occur. Your Pro Dog Trainer reserves the right to terminate this contract if the owner/s are not cooperating with and/or implementing suggested advice and “homework”.
I authorize emergency medical care to be provided for my dog(s) by my veterinarian, or an appropriate alternate to be determined by Your Pro Dog Trainer in the event my regular veterinarian is not available or that closer care is required. I will reimburse Your Pro Dog Trainer for any charges related to emergency care, including office visits, procedures, medications, surgeries, etc.
I agree to indemnify and hold harmless Your Pro Dog Trainer for all and any results thereof.
All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the County of Tulare, state of California or another location mutually agreeable to the parties. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys’ fees. Any such arbitration shall be conducted by an arbitrator experienced in business and contract law and shall include a written record of the arbitration hearing. The parties reserve the right to object to any individual who shall be employed by or affiliated with a competing organization or entity. An award of arbitration may be confirmed in a court of competent jurisdiction.
Cancellation of Agreement
If, at any time, you do not agree with this service agreement, please email us at email@example.com and we will deactivate your account. If you have credits, unused packages, or maintain a balance owed to Your Pro Dog Trainer then the most recent copy of our services agreement will govern the amounts and how they will be processed.
Service Agreement Updates
Your Pro Dog Trainer reserves the right to update and modify this agreement at any time and for any reason. For the latest copy of our services agreement please visit our website at: